Join Book Throne Author Services
Join Book Throne Author Services
Promotion Dates & Subscriber List Delivery
Before contacting us about promotion dates or subscriber list delivery, please check the information provided in the following locations:
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Your Author Dashboard
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Your signup confirmation email - Don't forget to check your spam folder
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The bottom of the specific giveaway page
The start and end dates for your promotion are displayed in each of these locations.
Subscriber lists are normally sent within 72 hours after the promotion has ended. Please note that the list will not be available while the promotion is still running.
We are always happy to assist; however, during busy promotional periods, messages requesting information that is already available through the Author Dashboard or the pages listed above may receive a lower response priority.
We encourage all authors to check these resources first before contacting support.
Thank you for your understanding.
Missing Subscriber Lists & Historical Promotion Enquiries
Missing Subscriber Lists & Historical Promotion Enquiries
Subscriber lists are normally emailed within 72 hours after a promotion ends.
Authors are responsible for checking the email address used during signup, including the inbox, spam, junk and promotions folders. Please also search your email using the name of the promotion.
Any missing subscriber list must be reported within 14 days of the expected delivery date.
Requests concerning promotions that ended more than 14 days ago may take longer to investigate and cannot be prioritised over active promotions and current campaign deadlines.
To help us locate your records, all historical promotion enquiries must include:
* The exact promotion name
* The author name used during signup
* The signup email address
* The approximate promotion start or end dates
We may be unable to investigate an older promotion without this information.
Completed promotions are archived from the Author Dashboard 14 days after their end date. Authors should download and securely save all subscriber lists and promotional records when they are received.
Please submit a separate enquiry for each issue or promotion.
To help us keep your request organised and ensure it reaches the appropriate team, please do not use an existing email thread to raise a new or unrelated query.
If you need help with a different promotion, subscriber list, payment or account issue, please submit a new request through our Contact & Support page.
Thank you for helping us resolve enquiries efficiently.